.page-scroll {
  overflow: auto;
  min-height: 100%;
}

.page-bg {
  position: fixed;
  inset: 0;
  z-index: 0;
  background: linear-gradient(180deg, #0e0d12 0%, var(--bg) 45%, #0a090e 100%);
}

.page-nav {
  position: sticky;
  top: 0;
  z-index: 10;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  padding: 1rem 1.25rem;
  background: rgba(12, 11, 16, 0.92);
  border-bottom: 1px solid var(--border);
}

.page-nav__logo {
  flex-shrink: 0;
  line-height: 0;
}

.page-nav__logo img {
  display: block;
  width: 32px;
  height: 32px;
  border-radius: 10px;
}

.page-nav__start {
  display: flex;
  align-items: center;
  gap: 0.85rem;
  min-width: 0;
}

.page-nav__back,
.page-nav__link {
  font-size: 0.7rem;
  letter-spacing: 0.06em;
  text-decoration: none;
  color: var(--muted);
}

.page-nav__link {
  border: 1px solid var(--border);
  padding: 0.4rem 0.75rem;
  border-radius: 10px;
  background: var(--surface-inset);
  box-shadow: var(--inset-shadow);
}

.ticket-page {
  position: relative;
  z-index: 1;
  display: flex;
  justify-content: center;
  padding: 1.5rem 1rem 3rem;
}

.ticket-card {
  width: min(520px, 100%);
  padding: 1.5rem 1.35rem;
  background: linear-gradient(165deg, #181620 0%, #100f15 100%);
  border: 1px solid var(--border);
  border-radius: 18px;
  box-shadow: var(--inset-shadow), var(--matte-elev);
}

.ticket-card--chat {
  display: flex;
  flex-direction: column;
  min-height: min(78vh, 720px);
}

.ticket-card__from {
  font-size: 0.62rem;
  letter-spacing: 0.06em;
  color: var(--muted);
  margin-bottom: 0.25rem;
}

.ticket-card__title {
  font-family: var(--font-display);
  font-size: 1.25rem;
  font-weight: 700;
  text-align: center;
  color: var(--text);
  margin-bottom: 0.45rem;
}

.ticket-card__hint {
  text-align: center;
  font-size: 0.68rem;
  color: var(--muted);
  margin-bottom: 1.25rem;
  line-height: 1.5;
}

.reason-list {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.reason-card {
  display: block;
  padding: 0.9rem 1rem;
  border-radius: 14px;
  border: 1px solid var(--border);
  background: linear-gradient(180deg, #1c1a26 0%, #13111a 100%);
  box-shadow: var(--inset-shadow);
  text-decoration: none;
  color: var(--text);
  transition: border-color 0.2s ease, background 0.2s ease;
}

.reason-card:hover {
  border-color: rgba(255, 255, 255, 0.12);
  background: linear-gradient(180deg, #1e1b28 0%, #14121a 100%);
}

.reason-card__label {
  font-family: var(--font-display);
  font-size: 0.82rem;
  font-weight: 600;
  letter-spacing: 0.04em;
}

.reason-card__desc {
  margin-top: 0.25rem;
  font-size: 0.62rem;
  color: var(--muted);
  line-height: 1.45;
}

.ticket-form {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
}

.field {
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
}

.field__label {
  font-size: 0.62rem;
  letter-spacing: 0.08em;
  color: var(--muted);
}

.field__optional {
  opacity: 0.65;
}

.field__input {
  width: 100%;
  padding: 0.65rem 0.75rem;
  border-radius: 12px;
  border: 1px solid var(--border);
  background: var(--surface-inset);
  box-shadow: inset 0 2px 10px rgba(0, 0, 0, 0.4);
  color: var(--text);
  font: inherit;
}

.field__input:focus {
  outline: none;
  border-color: rgba(255, 255, 255, 0.14);
}

.field__textarea {
  resize: vertical;
  min-height: 120px;
}

.field__file {
  font-size: 0.68rem;
  color: var(--muted);
}

.field__file-list {
  font-size: 0.65rem;
  color: var(--muted);
}

.ticket-btn {
  margin-top: 0.25rem;
  font-family: var(--font-display);
  font-size: 0.68rem;
  font-weight: 600;
  letter-spacing: 0.08em;
  color: var(--text);
  padding: 0.65rem 1rem;
  border: 1px solid var(--border);
  border-radius: 12px;
  background: linear-gradient(180deg, #1c1a26 0%, #13111a 100%);
  box-shadow: var(--inset-shadow);
  cursor: pointer;
}

.ticket-btn:hover {
  border-color: rgba(255, 255, 255, 0.12);
}

.ticket-btn:disabled { opacity: 0.5; cursor: not-allowed; }

.form-status {
  min-height: 1rem;
  font-size: 0.65rem;
  text-align: center;
  color: var(--muted);
}

.form-status.is-error { color: #c49a9a; }

.ticket-list {
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
}

.ticket-row__subject { font-size: 0.78rem; color: var(--text); }
.ticket-row__date { font-size: 0.6rem; color: var(--muted); }
.ticket-empty { text-align: center; font-size: 0.7rem; color: var(--muted); }

.chat-messages {
  flex: 1;
  overflow: auto;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  margin: 0.5rem 0 1rem;
  padding-right: 0.25rem;
}

.chat-msg {
  max-width: 92%;
  padding: 0.65rem 0.8rem;
  border-radius: 12px;
  border: 1px solid var(--border);
  background: var(--surface-inset);
  box-shadow: inset 0 2px 8px rgba(0, 0, 0, 0.3);
}

.chat-msg--user { align-self: flex-end; }
.chat-msg--admin { align-self: flex-start; }

.chat-msg__meta {
  font-size: 0.58rem;
  color: var(--muted);
  margin-bottom: 0.35rem;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  flex-wrap: wrap;
}

.chat-msg__status {
  margin-left: auto;
  font-size: 0.55rem;
  opacity: 0.85;
}

.chat-msg__status--delivered {
  color: var(--muted);
}

.chat-msg__status--read {
  color: var(--purple-soft);
}

.chat-msg__status--sent {
  color: var(--muted);
}

.ticket-nick {
  margin-top: 1.5rem;
  padding-top: 1rem;
  border-top: 1px solid var(--border);
}

.ticket-btn--small {
  margin-top: 0.65rem;
  padding: 0.55rem 1rem;
  font-size: 0.65rem;
}

.ticket-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 0.75rem;
  width: 100%;
  padding: 0.85rem 1rem;
  border-radius: 12px;
  border: 1px solid var(--border);
  background: var(--surface-inset);
  box-shadow: var(--inset-shadow);
  color: var(--text);
  font: inherit;
  text-align: left;
  cursor: pointer;
}

.ticket-row:hover {
  border-color: rgba(255, 255, 255, 0.12);
}

.chat-msg__body {
  font-size: 0.72rem;
  line-height: 1.55;
  white-space: pre-wrap;
  word-break: break-word;
}

.chat-msg__file {
  display: inline-block;
  margin-top: 0.45rem;
  font-size: 0.62rem;
  color: var(--purple-soft);
  background: none;
  border: none;
  padding: 0;
  cursor: pointer;
  font: inherit;
  text-align: left;
}

.chat-composer {
  margin-top: auto;
  padding-top: 0.75rem;
  border-top: 1px solid var(--border);
}

.chat-composer__box {
  display: flex;
  align-items: flex-end;
  gap: 0.5rem;
  padding: 0.5rem 0.55rem 0.5rem 0.75rem;
  border-radius: 14px;
  border: 1px solid var(--border);
  background: var(--surface-inset);
  box-shadow: var(--inset-shadow);
}

.chat-composer__input {
  flex: 1;
  min-height: 1.4rem;
  max-height: 120px;
  resize: none;
  border: none;
  background: transparent;
  color: var(--text);
  font: inherit;
  font-size: 0.74rem;
  line-height: 1.45;
  padding: 0.15rem 0;
}

.chat-composer__input:focus { outline: none; }
.chat-composer__input::placeholder { color: var(--muted); }

.chat-composer__tools {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  flex-shrink: 0;
}

.chat-composer__attach {
  display: grid;
  place-items: center;
  width: 1.75rem;
  height: 1.75rem;
  border-radius: 8px;
  border: 1px solid var(--border);
  color: var(--muted);
  font-size: 1rem;
  line-height: 1;
  cursor: pointer;
  box-shadow: inset 0 1px 6px rgba(0, 0, 0, 0.35);
}

.chat-composer__file {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
  pointer-events: none;
}

.chat-composer__send {
  display: grid;
  place-items: center;
  width: 1.85rem;
  height: 1.85rem;
  border: 1px solid var(--border);
  border-radius: 10px;
  background: linear-gradient(180deg, #1c1a26 0%, #13111a 100%);
  color: var(--text);
  font-size: 0.95rem;
  line-height: 1;
  cursor: pointer;
  box-shadow: var(--inset-shadow);
}

.chat-composer__send:disabled { opacity: 0.45; cursor: not-allowed; }